If an item is temporarily out of stock, you will be contacted and informed of the expected delivery date.
All prices are shown in New Zealand Dollars.
The purchase of products from katesylvester.com is limited only to parties who can enter into and form contracts in accordance with New Zealand law. Customers must provide their real name, phone number, e-mail address and other requested information. When providing payment details, customers must warrant that the payment details provided are theirs and are both valid and correct. katesylvester.com is only available to customers who meet our terms of eligibility. Purchases made are for personal use only and must not be resold or used for commercial benefit. katesylvester.com reserves the right to decline multiple quantities to one customer or address.
Payment can be made by Visa, Mastercard, Bankcard and American Express as well as PayPal. Payment will be cleared from your account upon receipt of your order. The credit card you are using must be yours. All credit card/debit holders are subject to validation checks and authorisation by the card issuer. If the issuer of the payment method refuses to authorise the payment,
katesylvester.com will not be held responsible for any non-delivery.
katesylvester.com takes every precaution to make our site as secure as possible. SSL is used to encrypt and protect the data you send us over the internet to ensure that your details are safe. We do not hold any payment details on record.
If you have purchased the wrong size and would like to exchange it for another size, please contact us at contact@katesylvester.com within 7 days from the date of purchase and you will be sent an email containing a Return Authorisation number and instructions on returning the garment. Shipping costs back to katesylester.com will be the responsibility of the customer. Once the product is received and has undergone a quality control check to ensure the product has not been worn and that the tags are still in place, the new size will be dispatched. Please note that customers will not be charged additional delivery fees for the exchange.
If you receive a faulty product, please notify contact@katesylvester.com immediately and the item will be exchanged for you.
Please note that returned goods will not be accepted without a Returns Authorisation number.
The return delivery address for katesylvester.com is Kate Sylvester, 6 Central Road, Kingsland, New Zealand.
PLEASE NOTE: There are no refunds or exchanges on sale goods. Sale goods are final sale only. Sale prices may vary between items in store and online.
If you would like to return your purchase, please contact us at contact@katesylvester.com within 7 days of receiving your purchase and you will be sent an email containing a Returns Authorisation number and instructions on returning the garment. Shipping costs back to katesylester.com will be the responsibilty of the customer. Once the customer has been sent a Returns Authorisation number, the item must be sent back within 14 days to be eligible for a refund. Once the product is received and has undergone a quality control check to ensure the product has not been worn and that the tags are still in place, the purchasing amount will be credited to the purchaser's credit card.
If goods are eligible for a refund, the refund will be made within 14 days of receipt of the items by katesylvester.com. We strongly advise customers to thoroughly check the product and try it on when it is received to ensure you are satisfied with the products. Refunds and exchanges will not be permitted after 7 days from the date of receiving your purchase. Shoes must be returned with their original designer packaging and unworn. Shoes returned without their original boxes will not be accepted. Please note that refunds will not be accepted without a Returns Authorisation number.
The return delivery address for katesylvester.com is, Kate Sylvester, 6 Central Road, Kingsland, City, New Zealand.
PLEASE NOTE: There are no refunds or exchanges on sale goods. Sale goods are final sale only.
Your privacy is important to us. Please note that all personal details provided will remain with katesylvester.com and will not under any circumstances be distributed to third parties. Your details will be kept on a private database for katesylvester.com use only.
When you order, the shopping cart automatically presents you with the freight charge depending upon what country they are to be delivered to.
katesylvester.com ships within New Zealand using Apparel Line couriers.
Postage and handling charges (includes tracking number and insurance):
| SHIPPING 1-3 DAYS* |
|
NZ$10.00 |
* Approximate delivery time from dispatch.
katesylvester.com ships internationally. Orders are sent by First Global Logistics to most countries. When converting prices to another currency or when an item is charged to a credit card, a slight price variation of between 2 and 5% may occur due to fluctuating exchange rates and credit card company charges. We take no responsibility for charges incurred at receivers end after sending the parcel as this can vary depending on the rules of customs in each country.
Any refunds processed to an international credit card will done using the exchange rate on the day the refund is processed. katesylvester.com takes no responsibility for any difference between the refund rate and the rate that the initial purchase was processed at.
Postage and handling charges (includes tracking number and insurance):
| SHIPPING AUSTRALIA 2-4 DAYS* |
|
NZ$20.00 |
| SHIPPING REST OF WORLD 2-4 DAYS* |
|
NZ$60.00 |
* Approximate delivery time from dispatch.
Every legal effort is made by katesylvester.com to minimize the likelihood of local taxes and duties being imposed. However, we can not guarantee that taxes and duties will not be levied and in the event of this happening they are the responsibility of the purchaser. If these taxes are imposed the approximate delivery time may be affected.
To ensure your order has the best possible chance of making it to yourself or a loved one over Christmas, please ensure you place your order before the dates below. Refunds and exchanges will be available for faulty goods ordered over the Internet, but please be aware that our office is closed from 23 December - 8 January so any exchanges will be handled after 8 January. If you're unsure about sizing or colours, remember you also have the option of sending a voucher so the recipient can choose for themselves. Vouchers are valid for 12 months from the date of issue.
| DESTINATION | ORDER BEFORE |
| New Zealand | Dec 15 |
| Australia | Dec 13 |
| Rest of World | Dec 7 |
While most of us know what size we would wear in a different label or country, it can occasionally be a little confusing remembering the international size guidelines. To help you determine your size we have provided size charts for you below.
If you're unhappy with a chosen size, simply return it.
Click here for our returns policy
|
AUS/NZ |
6 |
8 |
10 |
12 |
14 |
|
UK |
6 |
8 |
10 |
12 |
14 |
|
USA |
2 |
4 |
6 |
8 |
10 |
|
|
XS |
S |
M |
L |
|
|
BUST |
78.5cm |
84.5cm |
90.5cm |
96.5cm |
|
|
WAIST |
60.5cm |
66.5cm |
72.5cm |
78.5cm |
|
|
HIP |
85.5cm |
91.5cm |
97.5cm |
103.5cm |
|
|
AUS/NZ |
7 |
9 |
11 |
13 |
It's noisy, ugly, dirty, trashy, sexy, gritty and beautiful!
Summer 2011 Into the light collection isn't just about moths.
The Western Springs Speedway season kicks off in November so it's time to get in touch with your inner bogan.
Throw on our Hotwheels flame singlet or Alba leather trim jacket, grab a woody, a tub of hot chips, take a big deep breath of pure diesel fumes and see where Kate got all inspired!
Backstage at RAFW 2011 models Rachel Rutt the ‘handsome speedway driver’ and Julia Nobis the ‘sophisticated lady scientist’.
INTO THE LIGHT
SPRING SUMMER 2011/12
Once upon a time there was a beautiful, sophisticated lady scientist. She was a lepidopterist, she studied moths. Nobody else really appreciated musty, dusty moths but she loved their subtle markings and hidden depths. She wore boucle suits, shell tops, A line skirts and tea dresses. Underneath her demure exterior there was a pent up disquiet, but none of her fellow scientists appealed. Read More >
Kate Sylvester Rosemount Australian Fashion Week offsite S11 show ‘Into the Light’.
At the venue, a horse sales ring in Randwick Sydney, models walked a circular catwalk resembling a dirty speedway.
Check out the full show here and be sure to turn the volume up and wait for the finale….
Kate was incredibly happy to have her most favourite model in the world Julia Nobis open this year’s Spring Summer 2011/12 RAFW off-site show. The Sydney born model has garnered huge international acclaim, just this year she was named the face of Proenza Schouler (see images below).
Read More >
Terry Barber director of artistry for MAC UK was the man behind the make up on Kate’s Spring Summer RAFW show.
One of London’s most prestigious make up directors, Terry’s portfolio boasts a celebrity line up of Grace Jones, Dita Von Teese, Amy Winehouse and Elizabeth Jagger.
No stranger to the show circuit, Barber has created looks for Alexander McQueen, Vivienne Westwood, Karl Largerfield, Chloe, Lanvin and Dries Van Noten to name a few.
Check out his work here >